Tide & Vine is a company committed to customer satisfaction and consumer financial protection. We are therefore pleased to announce that, at no extra cost to you, and in accordance with ''The Package Travel, Package Tours Regulations 1992'' all passengers booking with Tide & Vine are fully insured for the initial deposit, and subsequently the balance of monies paid as detailed in your booking confirmation form. The policy will also include repatriation if required, arising from the cancellation or curtailment of your travel arrangements due to the insolvency of Tide & Vine. This insurance has been arranged with Affirma a trading brand of MGA Cover Services Limited (registered address Farren House The Street, Farren Court Cowfold West Sussex RH 13 8BP, company registration: 08444204 authorized and regulated by the Financial Conduct Authority registration number 678541) under a binding authority with the insurer CBL Insurance Europe Limited (registered address 2nd Floor 13-17 Dawson Street Dublin 2 Ireland, who are authorized and regulated by the Financial Conduct Authority registration number 203120).
In the unlikely event of insolvency, you must inform Affirma (MGA Cover Services Limited) immediately on +44 (0) 20 3540 4422. Please ensure you retain this form as evidence of cover and value. Policy exclusions: This policy will not cover any monies paid back to you by your Travel Insurance or any losses which are recoverable under another insurance or bond.
When you buy an ATOL protected flight or flight inclusive holiday from us you will receive an ATOL Certificate. This lists what is financially protected, where you can get information on what this means for you and who to contact if things go wrong.
We, or the suppliers identified on your ATOL Certificate, will provide you with the services listed on the ATOL Certificate. In some cases, where neither we nor the supplier are able to do so for reasons of insolvency, an alternative ATOL holder may provide you with the services you have bought or a suitable alternative at no extra cost to you. You agree to accept that in those circumstances the alternative ATOL holder will perform those obligations and you agree to pay any money outstanding to be paid by you under your contract to that alternative ATOL holder. However, you also agree that in some cases it will not be possible to appoint an alternative ATOL holder, in which case you will be entitled to make a claim under the ATOL scheme.
If we, or the suppliers identified on your ATOL certificate, are unable to provide the services listed for reasons of insolvency, the Trustees of the Air Travel Trust may make a payment to you under the ATOL scheme. You agree that in return for such a payment or benefit you assign absolutely to those Trustees any claims which you have or may have arising out of or relating to the non-provision of the services, including any claim against us, the travel agent. You also agree that any such claims may be re-assigned to another body, if that other body has paid sums you have claimed under the ATOL scheme.
Please read the followingas youshouldn’t make any booking unless you understand and agree with the T&Cs below. We will rely on the authority of the person making the booking to act on behalf of any other travellers(on that booking) and that person will bind all such travellers to these conditions.
These Booking Conditions apply to bookings made with Tide & Vine (by phone or by email). A contract on the terms set out in these booking conditions will exist as soon as we issue a confirmation of your travel arrangements. References to “us”, “we” or “our” mean Tide & Vine Ltd, company number 10913576. Our registered office is at 109 Hepworth Court, 30 Gatliff Road, London SW1W 8QP.
Your rights under your contract for travel arrangements will depend on the type of travel arrangement you book which will be either a booking for package travel or for one or more individual travel services. Regardless of the type of arrangement, the provider of your travel service will have its own terms and conditions (such as airline conditions of carriage, accommodation or car hire terms or tour organiser terms and conditions). All such terms and conditions (including limitations of liability) apply to Tide & Vine’s booking conditions and, accordingly, a reference to “these Booking Conditions” shall mean the terms and conditions set out herein as well as all terms and conditions of any provider of your travel services. To the extent of any inconsistency between a travel service provider’s terms and conditions and the terms and conditions set out herein, the travel service provider’s terms and conditions shall prevail, save to the extent that any provision in the travel service provider’s terms and conditions is deemed to be invalid or unenforceable.
We reserve the right to alter the prices of any trips shown on our website or set out in our written proposal to you at any time before you make a booking. You will be advised of the current price before your booking is confirmed. Prices quoted are GBP prices based on daily currency exchange rates current at the time of quotation. Please note that all payments taken on debit or credit card will be taken in GBP sterling and so if you are a customer whose payment card is not denominated in GBP, the final price will be calculated in accordance with the applicable exchange rate on the day your card issuer processes the transaction.
In all cases, in order to make a booking, at minimum a deposit will be required. The amount of deposit varies depending on the nature of your trip and will be confirmed to you before you book. Where bookings include flights with airlines that require full payment in advance of booking, the full price of the flight(s) will be included in the booking deposit and will be chargeable in the event of cancellation (see below). The balance payment is due 10 weeks in advance of the intended departure date. If the booking is made less than 10 weeks before departure, the full price of the trip will be payable on booking. If, following the payment of a deposit at the time of booking, any balance remains unpaid within 10 weeks of the intended departure date, we reserve the right not to issue travel documentation and treat your booking as cancelled. In such circumstances cancellation charges will be applied.
On occasions, we may be asked by suppliers to make payment to them earlier than normal. Such requests may, for example, be made in order to secure accommodation and other services during periods of peak demand. Whilst suppliers may have no contractual right to make such requests, failure to comply with them may result in the loss of confirmed arrangements. Where this situation arises, we reserve the right to ask you to make payment of the requested sum within a stipulated period and prior to balance due date.
We accept all major credit cards (Visa, Mastercard and American Express) and payment will be taken over the phone with card details recorded manually/offline. Cards will be debited immediately with no copies or details subsequently stored. You (the client) authorize us to charge all fees incurred by you in relation to the services provided to the card designated by you. If payment is not received from the card issuer or its agents for any reason, you agree to pay us all amounts due immediately upon request. Charges will appear on your statement as ‘Tide & Vine Ltd.’
If you are paying by bank transfer, you will need to request account details from your agent and make the payment at least threeworking days prior to the actual due date. Pleaselet us know once your payment has been made.
Once we have received the applicable payments due at the time of booking, we will, subject to availability of the requested arrangements, send you your booking confirmation. It is at the point that a valid contract will come into existence between us. Please check your booking confirmation/invoice and all tickets/documents carefully as soon as you receive them and contact us immediately if you think any details are incorrect. We regret we cannot accept any liability if we are not notified of any inaccuracies (for which we are responsible) in any document within one week of sending it out.We will do our best to rectify any mistake notified to us outside these time limits but you may be liable for any costs involved in doing so.
If, after the contract between us has come into existence, you want to change your trip we will do our best to make this happen, however we cannot guarantee that all requested changes can be made. Where a change can be made, we will charge for any additional costs incurred including any costs imposed or incurred by any of our suppliers, and including cancellation charges that may be incurred for any elements cancelled. You should note, for example, that a change of name on or other alteration to an airline ticket will usually incur a 100% cancellation charge and full rebooking fee.
We start planning the holidays we offer many months in advance. Occasionally, we have to make changes to and correct errors in itineraries and other details both before and after bookings have been confirmed and very rarely cancel confirmed bookings. Most changes are minor however occasionally we have to make a 'significant change'. A significant change is a change made before departure which, taking account of the information you give us at the time of booking and which we can reasonably be expected to know as a tour operator, we can reasonably expect to have a major effect on your holiday. Significant changes are likely to include the following changes when made before departure; a change of accommodation to that of a lower official classification or standard for the whole or a major part of the time you are away, a change of accommodation area for the whole or a major part of the time you are away, a change of UK outward departure time or overall length of time you are away of 12 or more hours, or a change of UK departure airport to one which is more inconvenient for you bookings. Whilst we always try to avoid changes and cancellations, we must reserve the right to do so.
If we do need to alter your trip, we will offer you the choice of (i) accepting the amended arrangements; (ii) arranging an alternative trip of comparable standard with us; or (iii) cancelling your trip and receiving a full refund of all monies paid. Regardless of the option you choose, we will pay you compensation for material changes as set out in the table below, except where such change has been caused by a Force Majeure Event.
Period before departure in which we notify you and the amount (total) you will receive from us:
| £0 | 10 weeks or more |
| £10 | 69 – 43 days |
| £25 | 42 – 28 days |
| £45 | 28 – 14 days |
| £55 | Less than 14 days |
Price increases or decreases after booking will be passed on by way of a surcharge or refund. A surcharge or refund (as applicable) will be payable if transportation costs (e.g. fuel, scheduled airfares and any other airline surcharges which are part of the contract between airlines (and their agents) and the tour operator), taxes or fees payable for services such as landing taxes or embarkation or disembarkation fees at ports or airports change.
Even in the above cases, only if the amount of the increase in our costs exceeds 1.5% of the total cost of your holiday will we levy a surcharge. If any surcharge is greater than 10% of the cost of total cost of your trip you will be entitled to cancel your booking and receive a full refund of all monies you have paid to us (except for any amendment charges) or alternatively purchase another holiday from us.
A refund will only be payable if the decrease in our costs exceeds 3% as set out above. Where a refund is due, we will pay you the full amount of the decrease in our costs.
In case of cancellation from your part, please note that certain travel arrangements may be non-refundable. Written notification must be received as often we incur costs in cancelling your travel arrangements. You will need to pay our administration charge of £100 per person per booking. In addition to our administration charge, you will have to pay the travel service provider’s applicable cancellation charges.
If the reason for your cancellation is covered under the terms of your travel insurance policy, you may be able to reclaim these charges from your travel insurer. Refunds will only be made available to the person named on the booking payment receipt, unless otherwise agreed in writing.
We can’t accept liability or pay any compensation where the performance of our contractual obligations is prevented or affected, or you suffer any loss or damage as a result of circumstances amounting to 'force majeure'. Force Majeure means any event or circumstances which we or the supplier of the services in question could not foresee or avoid even with all due care. Such events and circumstances may include (actual or threatened);epidemics/pandemics, civil action war, insurrection, terrorist activity, strikes,riots, decisions by governments or governing authority, technical or maintenance problems with transport, changes of schedules or operational decisions of air carriers, industrial action, natural or nuclear activity, adverse weather conditions, fire and all similar events outside our control.
Hotels and other tourist services included in your trip are arranged by us with local suppliers who may themselves engage the services of local operators. Standards of hygiene, accommodation and transport in many countries where we organise trips are often lower than comparable standards in the UK. We will at all times try to appoint reputable suppliers. The terms and conditions of hotels and other providers will be applicable and are expressly incorporated into our contract with you. These may limit or exclude their liability. Local standards of the relevant country will be relevant in assessing performance of the services being performed in that country. In the event of any complaint, the contract will be regarded as having been performed if local standards relating to those services have been satisfied even if the laws of England and Wales have not been met.
Our liability, except in cases involving death, illness or injury, shall be limited to a maximum of twice the price of your trip (excluding change fees) and we shall have no liability for any loss of business or profits, loss of use or any other consequential or indirect loss or damage.
Our liability to you is also limited in accordance with any relevant international convention and European Union regulations. Such conventions include for example the Montreal Convention in respect of travel by air, the Athens Convention in respect of travel by sea, the Berne Convention in respect of travel by rail and the Paris Convention in respect of the provision of accommodation which set time limits for notifications/claims and limit the amount of compensation that can be claimed for death, injury, delay to passengers/guests and loss, damage and delay to luggage. Copies of international conventions and relevant travel service providers’ terms and conditions are available online.
We are not liable to you for (a) any failures which occur in the performance of the contract that are attributable to you or any member of your party, (b) any failures that are attributable to a third party unconnected with the provision of the services contracted for, and are unforeseeable and unavoidable; or (c) any failures that are due to (i) unusual and unforeseeable circumstances beyond our control, the consequences of could not have been avoided even if we had exercised due care, or (ii) any event which we or any of our suppliers, even with all due care, could not foresee or forestall.
It is essential and a condition of booking with Tide & Vine, that you take out a comprehensive travel insurance policy to cover you before, during and after your trip. We will not be responsible for any costs incurred by you or any member of your party before, during or after your trip as a consequence of inappropriate or insufficient travel insurance being purchased.
Should you have any complaints about any aspect of your holiday arrangements, you must inform our local representative or tour leader immediately and the supplier of the arrangements concerned. Problems can most easily be dealt with at the time. Please note that if you do not report a problem or complaint which, if it had been reported at the time it occurred could have been resolved there and then we cannot accept any liability in respect of that problem or complaint. It is sensible to expect a client travelling in the developing world to be reasonably resourceful if things go wrong.
If your complaint is not resolved locally, please follow this up within 14 days of your return home by writing to us at info&tideandvine.co.uk or by post to Tide & Vine, 109 Hepworth Court, 30 Gatliff Road, London SW1W 8QP, giving your booking reference and all other relevant information. It is strongly recommended that you communicate any complaint to the travel service provider in question as well as Tide & Vine without delay. If you fail to follow this procedure, we will not have had the opportunity to investigate and rectify your complaint whilst you were travelling and this may affect your rights. Outside of our regular office hours you may also contact our emergency line on +44 7958 405213.
The times shown on all e-tickets are local times and check in for both outward and return flights is at least 2.5 hours prior to the departure times on the travel documents. It is possible that flight times may be changed even after e- tickets have been dispatched - we will contact you as soon as possible if this occurs.
In accordance with EU Directive (EC) No 2111/2005 Article 9, we are required to bring to your attention the existence of a "Community list" which contains details of air carriers who are subject to an operating ban within the EU. The Community list is available at https://ec.europa.eu/transport/modes/air/safety/air-ban_en
In accordance with EU Regulations we are required to advise you of the actual carrier(s) (or, if the actual carrier(s) is not known, the likely carrier(s)) that will operate your flight(s) at the time of booking. Where we are only able to inform you of the likely carrier(s) at the time of booking, we shall inform you of the identity of the actual carrier(s) as soon as we become aware of this. Any change to the operating carrier(s) after your booking has been confirmed will be notified to you as soon as possible. Any change in the identity of the carrier, flight timings, and/or aircraft type will not entitle you to cancel or change to other arrangements without paying our normal charges except where specified in these conditions.
We can accept no responsibility if you arrive late for the check in and miss your flight.
If your flight is cancelled or delayed, your flight ticket is downgraded or boarding is denied by your airline in circumstances which would entitle you to claim compensation or any other payment from the airline under EC Regulation No 261/2004 - the Denied Boarding Regulations 2004, you must pursue the airline for the compensation or other payment due to you. All sums you receive or are entitled to receive from the airline concerned by virtue of these Regulations represent the full amount of your entitlement to compensation or any other payment arising from such cancellation, delay, downgrading or denied boarding. This includes any disappointment, distress, inconvenience or effect on any other arrangements. The fact a delay may entitle you to cancel your flight does not automatically entitle you to cancel any other arrangements even where those arrangements have been made in conjunction with your flight. We have no liability to make any payment to you in relation to the Denied Boarding Regulations or in respect of any flight cancellation or delay, downgrading of any flight ticket or denial of any boarding as the full amount of your entitlement to any compensation is covered by the airline's obligations under the Denied Boarding Regulations. We cannot accept liability for any delay unless it has a material effect on your holiday arrangements.
You undertake to behave in such a manner as to in no way cause distress, danger or annoyance to other clients and/or any third party or damage to property. If, in the view of ourselves, you are in breach of this clause then we reserve the right to terminate your contract and neither we nor the providers of any of the services in question will have any further contractual obligations to you either in respect of covering any expenses, paying any compensation or refunds, or arranging for your return home.
All travellers must have a valid passport for any international travel and many countries require at least six months’ validity from the date of return. Some countries also require a machine-readable passport and unstamped available pages. When arranging an international travel booking, we will assume that all travellers on the booking have a valid passport. If this is not the case, you must let us know. It is important that you ensure that you have valid passports, visas and entry permits which meet the requirements of immigration and other government authorities (including visas for transit). Any fines, penalties, payments, delays or expenditures incurred as a result of such documents not meeting the requirements of those authorities will be your sole responsibility (except to the extent caused by fault on our part). We do not accept any responsibility if you cannot travel because you have not complied with any passport, visa or immigration requirements.We are able to give general advice on these matters for British citizens holding a British passport. However, non- British citizens and non-British passport holders should check with their embassy or consulate regarding current requirements.
The Foreign and Commonwealth Travel Advice Unit may have issued information about your travel destination. We strongly advise you go to fco.gov.uk to find out more about your destination prior to the commencement of travel.
You must ensure that you are aware of any health requirements and recommended precautions relevant to your travel and ensure that you carry all necessary vaccination documentation. In some cases, failure to present required vaccination documentation may deny you entry into a country or invalidate your travel insurance cover. We recommend that you consult with your doctor or specialist clinic before commencing travel.
You must ensure that all your travel documents, full passports, visas, vaccination certificates and currency are in order and valid for travel. All costs incurred in obtaining such documentation must be paid by you.
If any dispute arises between you and us, the laws of England and the jurisdiction of the English Courts will apply. You may, however, choose the law and jurisdiction of Scotland or Northern Ireland if you wish to do so.
Final details of your trip will be reconfirmed on your travel documentation and sent approximately 10 days prior to departure.
Whilst every effort is made to ensure the accuracy of our website, quotes and prices when they are seen or when they are given to you, regrettably errors do sometimes occur. You must therefore ensure you check all details of your chosen holiday including the price with us at the time of booking.
We will hold any personal data you supply us with (such as full name, address and date of birth) on our database in accordance with the Data Protection Act 1998. We may need to share this information with third parties (including airlines) to arrange and provide your holiday. This may mean we pass your details to third parties outside the EU, where less stringent data protection controls may be in place. We may also be required to disclose your data to regulatory bodies or public authorities such as customs or immigration, in order to monitor / enforce compliance with applicable rules. According to IATA Resolution 830d, we are required to provide airlines with passenger mobile phone number and email contact details for the airline to inform the passenger of any operational difficulties.
Our office number is (44) 203 686 9232. To contact us via email: info@tideandvine.co.uk Our company number is 10913576 and VAT GB280623608 Our registered address is 109 Hepworth Court, 30 Gatliff Road, London SW1W8QP